.

We do not convert or adjust your files before printing. Files must be set correctly before uploading.

Setting Greyscale Files

Please check your files if you are working in greyscale, as if you leave the source space set as Working Grey Dot Gain 20% (Adobe ACE), our SureLab order control will not process the file correctly, and this is why they can come out looking green.

Please check your files are set correctly as sRGB for printing via the instructions below before you upload them.

You will need to open the file in Photoshop, go to Edit, then to Convert to Profile, select sRGB, click OK, and then save the file.

As we do not change these files that are set in the greyscale source space as Working Grey Dot Gain 20% (Adobe ACE), this falls back on to you to have your files set correctly for the best quality of printing.

Have you had your monitor calibrated?

This is a good idea for photo editing no matter what your profession. As a photographer, this is especially important.

A monitor colour calibration helps ensure that the edits you apply to a photo are accurate.

It also helps your prints look much closer to what you see on your screen and keeps things more consistent across other calibrated monitors.

We regularly calibrate our monitors to keep colours accurate, and we check our settings to make sure we are working in sRGB or RGB, Adobe 1998.

What colour background do you use in your photo editing software?

We use a grey background in our photo editing software, as grey is useful because it is subtle and helps focus attention on the subject. This is a good option for portrait photography.

RATIOS – ASPECT RATIO

Aspect ratio is the relationship of the width of an image to its height, or its horizontal to vertical dimensions. Some digital cameras let you select an aspect ratio that matches standard print sizes, such as 6×4” (3:2 ratio). Some digital cameras default to different ratios, the most common other than 3:2 ratio is the 4:3 ratio.

For files not shot in a 3:2 ratio, care must be taken to get the desired aspect ratio with editing software, as photos will need to be the same ratio as the print selected or WHITE EDGES WILL APPEAR ON YOUR FINISHED PRINTS. This can also happen if you have cropped your file in some way.

If you are selecting a border on your prints and you don’t have the correct ratio, those prints will have an odd-sized border on some sides. If you have a 14x11” image, you will need to place the 14:11 ratio on a 12x18” canvas (3:2 ratio canvas).

Question!

I am unhappy with my photo as I saved a 14×11” and they all came back larger with white edges on the side!

Answer!

We print your files to (FIT ON WHATEVER SIZED MEDIA “PAPER” YOU CHOOSE).

You chose 12×18”, so they fit on the media (“paper”) as follows: the 11” side will go to 12” and the 14” side will go to 15.273, so you will have in front of you 15.273 × 12” prints.

If you want to make 14”x11” enlargements, you will need to make them 14x11” on a 12x18” canvas (Image → Canvas Size in Photoshop), then you simply print them as 12×18” and you will have the 14×11” inside the border you created in Photoshop.

Question!

What Pixels should I export out of my Scrapbooking Program?

Answer!

If you export at 3600 × 3600 pixels, you can use that size for all of our scrapbook prints 8x8”, 10x10” and 12x12”.

For 6×8” scrapbook pages, please use:

• 1800 × 2400 pixels (portrait)

• 2400 × 1800 pixels pixels (portrait)

If you are using Canva or a scrapbooking program, just make sure you:

• Save as JPEG

• Keep your file in RGB colour space (sRGB preferred)

Borders

We recommend a 4mm white border if your prints are to be framed or if you are not sure about the ratio.

The 4mm border doesn’t bleed out, however you may sometimes notice a slight skew on the white edge (less than 5mm). This happens because the paper travels through guides in the printer and needs a small amount of movement to pass through smoothly.

Bleeding

Please note our printer will crop 2-3% from the outer edge of the image.

If you do not wish to lose any of the image, please select borders on your prints. This is especially important if you have text or important details close to the edge.

Question!

Do you have a discount rate for larger order?

Answer!

Yes, at Shadows Affordable Memories we offer discounts on bulk orders.

With our bulk orders, you can add different print sizes, as well as photo canvas or scrapbook prints, to the same order.

This is a great option for professional photographers or to update the family photo album.

At Shadows Affordable Memories, we understand how important your cherished moments are.

We try to keep our prices affordable for everyone, and we also have Afterpay available.

3rd Party Orders

If you choose 3rd party orders, we will not send any invoices to the third party.

We charge a $2.00 for this service to cover the extra handling and postage.

Credits Not Given

No Credits Given for Customers Errors!

We print the size of the photo that you have requested on the order sheet when you place your order.

If you choose the wrong size this falls back on to you, as we do not change the size of your images.

Setting Greyscale Files

As we do not change these files that are set in the greyscale source space as Working Grey Dot Gain 20% (Adobe ACE), if your files are set incorrectly, this falls back on to you.

Please make sure that your images are in the correct RATIOS – ASPECT RATIO and saved as sRGB before you place your order.

However, if you need any help or advice on checking the size or setting your files for printing, please feel free to contact our team!

Damaged in the mailing system

We will resend the order if your prints are damaged in the mail system. However, you will need to contact us with your order number and email us photos of the damaged order to: shadowsphotoprinting@outlook.com

If your order is lost in the mail system

Please contact us and we will follow it up with the mailing company. If the order has been lost, we will reprint your order at no additional cost to you.

If needed, we will then issue a credit.

If we stuff up – we pay for it!